Frequently Asked Questions (FAQs)

General Questions

Who owns 2J supply?

Jim Winget and Jerry Trimbach established 2J Supply Company Inc. on March 1, 1962, at 2130 E. First Street, Dayton, Ohio. Both of their names began with the letter "J," so they chose the name 2J Supply Company. In February 2018, 2J Supply welcomed new leadership naming Kevin Trimbach and Jason Trimbach 3rd generation owners. For more details visit Our Story Page.

What is an HVAC distributor?

An HVAC distributor is a company that supplies heating, ventilation, and air conditioning (HVAC) equipment and parts to contractors and professionals in the industry. You must be a contractor to buy from 2J Supply.

Do you offer any training or certification programs for contractors?

Yes, we do offer training and support for our products. We also provide contractors with various training and certification programs, including online and in-person classes. Please visit your Local branch or contact your territory manager.

What is 2J University?

2J University is our comprehensive training program that includes classes on HVAC systems, product knowledge, technical skills, and business development. Many include credits so you can keep your licenses up to date.

How can I apply for credit with your company?

You can apply for credit by completing our online credit application form or by visiting one of our store locations.

Do you offer any financing options for customers?

Yes, we do offer financing options for customers. Please speak to one of our territory managers to learn more about our financing options.

Do you have any financing options available for large purchases?

Yes, we do offer financing options for large purchases. Please speak to one of our territory managers to learn more about our financing options.

What are your hours of operation?

Our hours of operation may vary by location, so please visit our Location Finder to find the most accurate information about each branch

How can I find the nearest 2J Supply store location to me?

You can find the nearest 2J Supply store location by using our Location Finder tool on our website.

Do you have a loyalty program for frequent buyers?

Yes, we have a loyalty program for frequent buyers. Please speak to one of our territory managers to learn more about our loyalty program.

How can I request a quote for large or custom orders?

You can request a quote for large or custom orders by contacting one of our territory managers or submitting a quote request form on our website.

Do you have any resources or guides for troubleshooting common HVAC issues?

We have various resources and guides available for troubleshooting common HVAC issues. You can access these Resources Page on our website or by speaking to one of our sales representatives.

What should I do if I am experiencing technical difficulties or have a question about my online account?

If you are experiencing technical difficulties or have a question about your online account, please get in touch with our customer service line or speak to one of our branch or territory managers

How can I reach technical support if I need assistance outside business hours?

You can reach technical support by calling our after-hours customer service line.(937)-330-3667

What is the process for becoming a 2J Supply Customer?

To become a 2J Supply Customer, please complete our application form, and one of our territory managers will contact you.

What is the process for becoming a Ruud, Allied or LG dealer?

To become a dealer, please contact the 2J Supply Terriroty manager in your area and they will contact you.

Do I have to enroll to order products from your website?

Yes, you need an account with us to purchase online or in-store products. Please visit our Registration page and select the type of account you want to open with us.

Product Questions

What brands do you distribute?

We distribute products from reputable HVAC brands, including RUUD, AirEase, Ducane, BOSCH, LG, Aprilaire, Bard, Honeywell, ADP, Dunkirk, Spacepak, The Unico System, Olsen and many others. We aim to offer our customers various options to suit their specific needs and preferences.

What types of products do you distribute?

We distribute a wide range of HVAC products, including air conditioners, furnaces, heat pumps, boilers, thermostats, and indoor air quality products such as air purifiers and humidifiers. We also carry parts and accessories for these products.

Do you offer extended warranties on your products/ What is the warranty on the products you distribute?

We offer extended warranties on many of the products we distribute. The specific warranty terms and conditions can vary depending on the product and the manufacturer. Please get in touch with us for more information on warranties for particular products.

Do you offer any environmentally friendly or energy-efficient products?

We offer a variety of environmentally friendly and energy-efficient products, including high-efficiency air conditioners and furnaces, smart thermostats, and indoor air quality products that help reduce energy usage while improving indoor air quality. Our team can help you choose environmentally friendly and cost-effective products.

Refunds Questions

What is your refund policy?

Purchased products can be returned within thirty (30) days of the original purchase if the product is still in its original packaging. Electronic parts are not eligible to be returned. Returns will be credited to your account in the same form payment was processed. Returns are subject to a restocking fee for non-stock items, up to fifty percent (50%) of the purchase price. You are responsible for payment of shipping of the product being returned, if applicable. Please visit our Refunds page to learn more.

What is your process for handling returns and exchanges?

We understand that sometimes products may need to be returned or exchanged. Our policy for returns and exchanges varies depending on the product and the manufacturer's policies. Generally, we ask that customers contact us within 30 days of receiving their product to initiate a return or exchange. We may require proof of purchase or other information to process the return or exchange. Sometimes, restocking or shipping fees may be associated with returns or exchanges. We strive to handle returns and exchanges as quickly and efficiently as possible, and our team is available to assist customers with any questions or concerns. Please get in touch with us for more information on our specific policies and procedures for returns and exchanges.

Shipping Questions

What is your Shipping policy?

Shipments under Two Hundred and Fifty Dollars ($250.00) that are shipped via a third party company are subject to a shipping fee. There is no charge for shipping for stock items using 2J Supply's trucks. Freight charges can be incurred for special orders. Please visit our Shipping page to learn more.

What is the lead time for orders to be fulfilled?

After our warehouse receives the order, the average lead time for fulfillment is 5-15 minutes

Orders Questions

If I want to pick up my order, does it matter which store I shop at?

Yes, it matters which store you shop at if you want to pick up your order. Each of our stores has its own inventory, so please select the store location where you would like to pick up your order.

Can I place orders over the phone?

Absolutely! We accept orders over the phone. Our knowledgeable team is available to help you with your order and answer any questions you may have.

What is your policy on backorders?

Our policy on backorders is that we strive to fulfill all orders on time. However, if an item is not in stock, we will place it on backorder and notify you of the estimated delivery date. You can choose to wait for the backordered item to be delivered, or cancel it from your order.

Can I place orders online for in-store pickup?

Yes, you can place orders online for in-store pickup. Simply select the "in-store pickup" option during the checkout process.

Can I place an order outside of regular business hours?

Our online store is open 24/7, so you can place an order outside of regular business hours. However, please note that orders placed outside of business hours will be processed during the next business day.

Marketing Questions

Can I get marketing help?

Yes, we offer marketing help to our customers. Our team can assist you with creating custom strategies and marketing materials such as flyers, banners, websites, vehicle wraps, social media posts and more to help promote your business and our products.

Do you offer advertising co-op?

Yes, we offer advertising co-op opportunities. Please contact our marketing department for more information on how to participate in our co-op program or ask your Territory Manager.

Do you have any specials or promotions currently available?

We regularly offer specials and promotions on our products. Please check our website or contact your Local Store for information on our current specials.

How can I sign up for your email newsletter or promotional offers?

You can sign up for our email newsletter and promotional offers on our website. Simply go to our homepage and scroll to the bottom to find the sign-up form.

Do you have any partnerships or collaborations with other companies in the HVAC industry?

Yes, we have partnerships and collaborations with other companies in the HVAC industry. We work closely with manufacturers and other distributors to offer our customers the best products and services possible. Please contact our marketing department for more information on our partnerships and collaborations.

Frequently Asked Questions (FAQs)

Call Us Toll-Free 1-800-228-1325

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